CCHP Providers Eligibility Inquiry

Eligibility Inquiry

The following information is for use by CCHP health care professionals and facilities only.

Eligibility Inquiry

Eligibility inquiry can be obtained by using the CCHP "Web Based Inquiry" portal. Access to the CCHP "Web Based Inquiry" portal is available only for contracted CCHP health care professionals and facilities. Please click on the above "Web Based Inquiry" link to log-in with your UserID and Password.

If you are having any issues regarding verifying member(s) eligibility, please call:

Member Services

1-888-775-7888 (toll free)

1-415-834-2118 (local)

Monday to Saturday

9:00 a.m. to 5:00 p.m.

If you’re having problems or need assistance with login access or any other related issues with the provider portal, please call:

Provider Relations

1-415-955-8800 #3214#

Monday to Friday

9:00 a.m. to 5:00 p.m.

Member Services
1-888-775-7888 (toll free)
1-415-834-2118 (local)
1-877-681-8898 (TTY)

Call 7 days a week
from 8:00 a.m to 8:00 p.m

Member Services Inquiry

Or, Visit
827 Pacific Avenue
San Francisco, CA 94133

M-F 8:00 a.m. to 5:00 p.m.
Sat. 8:00 a.m. to 5:00 p.m.
Closed on Sundays

Language Assistance
1-415-834-2118
1-877-681-8898 (TTY)

24/7 Nurse Advice Line
1-888-243-8310
24 hours a day / 7 days a week

Sales Representative
1-888-681-3888
mktginfo@cchphealthplan.com