STAGE DEV MAY, 2013

Online Payment Help

Online Payment Help

Q: What forms of payment are accepted online?
A: Payments can be made using an electronic check and a credit card or debit card with a Visa, MasterCard, American Express or Discover card logo.

Q: Is there a fee for making an electronic payment?
A: No, there are no additional fees when paying online.

Q: Do Debit transactions require a PIN?
A: No, a debit transaction is ran the same as a credit transaction.

Q: I received an error stating my Submit Order Failed. What do I do now?
A: There are two common reasons for getting this error message.

  1. The credit/debit card number entered is invalid. Please check to make sure the billing number was entered appropriately and retry your payment.
  2. The expiration date you entered was invalid. Please check to make sure the correct month and expiration date was entered and retry your payment.

Q:  I am unsure if my payment went through?
A: If you received a printable online receipt, your transaction was successfully processed.

Q: The payment screen is asking for a Billing Number and Sub-ID, where do I find that?
A: The Invoice Number can be found on the statement you received in the mail.

STAGE DEV MAY, 2013