Providers - Filing Claims

Claims

The following information is for use by CCHP health care professionals and facilities only.

Claims Status Inquiry

CCHP Provider Portal

Login or create an account to view and maintain your CCHP Provider Portal account. From this site you'll be able to:

  • View patient's health plan benefits and summaries
  • Find a network healthcare provider
  • View patient's healthcare claims and deductible/out of pocket balances

If you need assistance with web access, please call Provider Relations at 1-415-955-8800, ext. 3372, Monday through Friday, 9:00 AM to 5:00 PM.

If you are not a contracted provider with CCHP or do not have web access and would like to check claims status, please call Member Services Center at 1-415-834-2118.

Submitting Claims Electronically

CCHP prefers claims be submitted electronically. For information, please call our Member Service Center at 1-415-834-2118.

Submitting Paper Claims

All paper claims must be submitted using a CMS 1500 form (for professional providers) and a UB-92 form (for institutional providers).

Send paper claims to:

Chinese Community Health Plan
Claims Department
445 Grant Avenue, Suite 700
San Francisco, CA 94108

Member Services
1-888-775-7888 (toll free)
1-415-834-2118 (local)
1-877-681-8898 (TTY)

Call 7 days a week
from 8:00 a.m to 8:00 p.m
Email us

Or, Visit
845 Jackson Street
San Francisco, CA 94133
M-F 8:00 a.m. to 8:00 p.m.
Sat. 9:00 a.m. to 5:00 p.m.
Closed on Sundays

386 Gellert Boulevard
Daly City, CA 94015
M-F 9:00 a.m. to 5:00 p.m.
Closed on Saturdays and Sundays

Language Assistance
1-415-834-2118
1-877-681-8898 (TTY)

24/7 Nurse Advice Line
1-888-243-8310
24 hours a day / 7 days a week

Sales Representative
1-888-681-3888 (Medicare)
1-888-371-3060 (Individual & Family, Commercial)
sales@cchphealthplan.com