IT  Applications Director

Years of experience

5 + Years

Employment Type


Required Degree

Bachelor’s Degree


445 Grant Avenue, San Francisco, CA 94108

Bay Area San Francisco
Application Email
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Brief job information:

As a member of the senior leadership team the Director of Information Technology will serve as a primary liaison between the IT department and operations to ensure the claims system and associated software applications support the member care and provider service strategy.  The director serves to integrate clinical care, computer sciences, and information science to manage and communicate data, information, and knowledge. As a health plan regulated as the Federal and State levels, the position must be familiar and in compliance with all regulations required by these Government entities as it relates to IT and data submissions.

The Director of Information Technology strives to improve the health of populations, communities, families, and individuals by optimizing information management and communication.


  • Provides overall direction and plan for optimization and support of all CCHP applications
  • Provide direct management and leadership of a highly-skilled team of application and informatics professionals
  • Directs the design, development, and maintenance of IT applications and related technology in support of CCHP operations.
  • Build strategic alliances between the IT team, medical management and operational leaders in the organization.
  • Achieve operational alignment utilizing agreed-upon workflows and consistency in staff roles to reduce variation and optimize successful outcomes in use of the technology
  • Optimize communications and awareness of technology project status and articulate specific leadership responsibilities to optimize applications and reporting
  • Participates in CCHP organizational policy formation and decision-making as it relates to information technology
  • Synthesizes data, information, and knowledge to clarify operational, financial or clinical informatics issues or problems
  • Works in collaboration with the IT team and operations to determine multiple approaches/solutions for informatics issues or problems relating to member care and provider services
  • Maintains knowledge and competency in relevant applications and obtaining certification as necessary
  • Considers factors related to safety, effectiveness, costs, and impact in conducting informatics practice.
  • Effectively communicates with the organization through established forums and committees application or system changes, upgrades, training schedules, and other communication as needed to optimize end user comfort and competency with the applications
  • Defines and develops the competency requirements for end users and learning programs for ongoing professional development as related to information systems.
  • Acts as primary liaison and manages relationships with outside vendors or agencies to execute CCHP’s applications initiatives (e.g. system implementations, upgrades, etc.) to expected levels of service according to agreed upon standards.
  • Serves as Application Security Officer for CCHP.
  • Thorough knowledge of best practices for system analysis and review, developing documentation and SOW’s.
  • Knowledge of budget development and management and analyzing costs for new projects.
  • Skill in leading, guiding and evaluating performance and providing training to improve performance.
  • Skill in evaluating systems and making recommendations for efficiency or listening to users and recommending modifications to allow computer systems to perform as needed.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to develop and effectively present complex technical data for a variety of non-technical audiences.
  • Ability to communication verbally and electronically in a clear, concise and professional manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
  • Ability to work with concepts such as fractions, percentages, ratios, and proportions and apply mathematical operations to solve or analyze job-related situations.
  • Accepts and performs other duties as assigned.


  • 5+ years of system application and supervisory or management experience.
  • Healthcare experience required. Health plan knowledge preferred.
  • BS/BA in Information Systems Technology, Computer Science or related field of study or equivalent years of experience. Advanced degree preferred, but not required.
  • Vendor management experience including contract negotiation, SLA development, performance monitoring and budgetary management.
  • Must have excellent analytic, problem solving, project management, product management, and organizational skills.
  • Must demonstrate professionalism, good judgment and tact when dealing with sensitive and confidential issues.
  • Proven history of achieving or exceeding organizational IT/IS goals.
  • Must be ability to lift a minimum of 30 pounds and stand for prolonged periods of time during events.


  • Complies with CCHP Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.