Three years in QI or Managed Care
Two years Project Management
Current Unrestricted CA RN license
Bachelors Degree or combination of education and experience
445 Grant Avenue, San Francisco, CA 94108
This position is responsible for project management of quality initiatives to improve performance across all lines of business and reports into the QI Director. The scope of quality includes NCQA and URAC, CAHPS, HEDIS reporting, STAR ratings, HOS reporting, Pay for Performance, clinical gaps, adherence to QI standards and all respective interventions. Shares responsibilities with Director of Clinical Services and credentialing staff for on-site visits to physician offices and audits activities and responsibilities related to QI as well as other clinical quality initiatives. Ensures CCHP maintains performance standards that are in compliance with state, federal and other regulatory bodies by developing, implementing, and effectively managing and evaluating departmental personnel, work processes, performance standards and quality improvement initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Facilitate execution of a comprehensive QI program for Healthcare Effectiveness and Data Information Set (HEDIS®) Measures that delivers actionable information to QI team, CCHP departments, and provider network.
- Develop expertise in knowledge of HEDIS and STAR quality metrics with ability to serve as reference for internal and external stakeholders.
- Assist with HEDIS submission including but not limited to planning, preparation, data collection, clinical analysis, and care improvement initiatives.
- Develop expertise in use of internal tools and databases to execute Hybrid Medical Record Review. QA and identify data integrity issues and report to QI Director.
- Assist in year-round HEDIS abstraction process and comprehensive preparation for the annual HEDIS submission cycle including training per-diem and/or contract staff.
- Facilitate survey distribution to collect and report measures of consumer satisfaction and health outcomes perceptions aligned with Medicare Health Outcomes Survey (HOS); Medicare Consumer Assessment of Health Plans Study (CAHPS).
- Identification and assessment of significant systemic problems through internal surveillance, complaints, or other mechanisms as it relates to HEDIS, STAR and accreditation. Identifies barriers to achievement of highest quality goals, develops strategic solutions to close gaps and oversees the long-range program to improve outcomes.
- Monitor, execute, and report on Medicare member incentive program that aligns with STAR measure completion, including member and provider communications and incentive fulfillment.
- Participate in state and federal audits as they relate to quality improvement under guidance from QI Director.
- Work cross-functionally with Clinical Care Services, Network Management, Risk adjustment team, Member Services, Finance, Government Programs and other leadership to meet and exceed quality and cost targets.
- In conjunction with QI Director:
- Facilitate in URAC/NCQA accreditation process.
- Participate in internal, Covered CA, and CMS annual Quality Improvement Projects.
- In collaboration with Director of Clinical Services and credentialing staff:
- On-site review of physician office and medical records at various sites prior to credentialing and re-credentialing.
- On-site review of organizational, provider, or vendor sites prior to contracting and re-credentialing, including facilities, SNFs, and LTCF as needed.
- Educates provider sites on Best Practices and provides guidance on specific findings and areas of concern, reviews Corrective Action Plans and conducts on-site re-inspections as required
- Assess communication between behavioral health providers and primary care physicians.
- Performs other duties and special projects as assigned by QI Director.
- Registered Nurse with active unrestricted California license.
- 3 years of experience in quality improvement or managed health care organizations.
- 2 years of experience or proven track record of project management in quality initiatives.
- Undergraduate degree, preferably in health care administration or sciences, In addition to Nursing degree. Understanding of managed health care delivery systems, operations, and HMO regulations.
- Experience with process improvements
In our efforts to control the spread of COVID-19 and its variants, CCHP requires that its employees be fully vaccinated as of their start date. If you require medical or religious accommodation we will engage in the interactive process with you. Proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in the start date. CCHP may also mandate that its employees receive vaccine boosters, and all accommodation laws will be followed.