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Balance by CCHP - Individual & Family Plans

For more detailed information about your health plan, click on the name of the plan you are enrolled-in below. Contact Member Services for questions about Mental Health Benefits, In-Network Provider Access, Claims Processing, and ANY other questions or concerns regarding your CCHP membership.

Dental & Vision Plans

Dental and vision plan benefit information can be found below, regardless of your plan type or name. If you have any other questions, please contact Member Services.

Member Resources

ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call our Member Services.

CCHP provides full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and section 504 of the Rehabilitation Act of 1973.

CCHP Nurse Advice Line

1-888-243-8310 (24/7 —including weekends and holidays.)

Contact Member Services for additional questions including:

  • Mental Health Benefits
  • In-network Provider Access
  • Claims Processing
  • Primary Care Physician changes
  • Address or phone changes
  • Enrollment or disenrollment procedures
  • Any other questions

Member Services

Contact our friendly member services staff.

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1-888-775-7888 (TTY 1-877-681-8898)

10/1-3/31: 7 days a week from 8 a.m. – 8 p.m.
4/1-9/30: Monday-Friday, 8 a.m. – 8 p.m.

Member Portal Sign-In
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San Francisco Office
890 Jackson Street, San Francisco, CA 94133
Monday – Friday: 9 a.m. – 5 p.m.


Daly City Office
386 Gellert Boulevard, Daly City, CA 94015
Monday – Friday: 9 a.m. – 5 p.m.