About Filing Appeal or Grievance

CCHP File Appeal or Grievance

Appeals and Grievance Procedure

Chinese Community Health Plan (CCHP) wants you to be satisfied with the services you receive as a member. CCHP wants to hear from you when you have any problems or issues with the health plan. When you have a problem or a complaint, call Member Services at 1-415-834-2118 or 1-888-775-7888 from 8:00 a.m. to 8:00 p.m., seven days a week (TTY: 1-877-681-8898). Member Services can explain your health plan benefits, or, if your problem is about another matter, they will try to solve it right away. If Member Services cannot solve your problem, they will help you file an appeal or grievance. CCHP will not discriminate against you because you file an appeal or grievance. Click on your plan type below to get complete details: