CCHP is committed to providing you the best care available, and your feedback will help us to achieve this goal.
From March to July, you may receive up to two surveys from Medicare - CAHPS survey (Consumer Assessment of Healthcare Providers and Systems), and HOS survey (Medicare Health Outcomes Survey).
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey collects information on your experience and satisfaction with the health care you receive from your health plan and providers.
The Medicare Health Outcomes Survey measures the quality of care you receive from your health plan and providers by asking questions about your health over time.
The paper survey will be mailed to you by a vendor called SPH Analytics. If you do not return your completed survey, SPH Analytics may contact you by telephone to help complete the survey.
Please complete and return the survey before their cut-off date, so we will be able to improve our services and your experiences. All provided information will be kept confidential, and it will not affect the care you receive. For any translation help, please contact CCHP Member Services.
Be sure to give the hard-working people at CCHP a ‘10’ for excellence! Thank you for helping to make healthcare at CCHP be better for everyone!