Providers
Welcome CCHP Providers
Becoming a CCHP Provider
CCHP is a health maintenance organization (or HMO) delivering full-suite of quality health plan coverage to over 23,000 Members. Our service area includes San Francisco and San Mateo counties. We are committed to serving our community and are devoted to delivering the highest quality health plan to the people and organizations we serve. We consider our health care providers as our customers and vital partners in serving our Members.
More about CCHP
CCHP is a California licensed Knox-Keene health plan and offers a variety of commercial products for small and large group employers as well as products for individuals. In addition, CCHP is contracted with the Centers for Medicare and Medicaid Services (CMS) to offer a Medicare Advantage HMO plan (Part C), a Medicare Advantage Special Needs Program (HMO SNP), and an integrated Medicare Advantage Prescription Drug Plan (Part D). CCHP’s Senior Program (HMO) is for people with Medicare Parts A and B. CCHP’s Senior Select Program (HMO SNP, Special Needs Plan) is for people with Medi-Cal and Medicare Parts A and B.
For questions, please contact Provider Network Management at 1-415-955-8800 #3281.
Already a CCHP Provider?
If you are already one of thousands working with CCHP, your CCHP Provider resources can be found below.
CCHP Provider Portal
Eligibility & Claims Inquiry
Sign In
Sign-in to get CCHP Member eligibility and claims information:
What can you do in the provider portal?
Check a patient’s Eligibility
Check a patient’s Claims Status
View patient's health plan benefits and summaries
View patient's healthcare claims and deductible/out of pocket balances
Find in-network healthcare providers
If you are having issues regarding verifying Member(s) eligibility, please call:
Member Services
1-888-775-7888 (toll free)
1-415-834-2118 (local)
M-S: 8:00 a.m. to 8:00 p.m.
memberservices@cchphealthplan.com
Provider Network Management
1-415-955-8800 #3281
M-F: 9:00 a.m. to 5:00 p.m.
Provider Resources
Filing Claims
Submitting Claims Electronically CCHP prefers claims be submitted electronically. For information, please call our Member Services at 1-415-834-2118.
Submitting Paper Claims All paper claims must be submitted using a CMS 1500 form (for professional providers) and a UB-92 form (for institutional providers).
Send paper claims to: Chinese Community Health Plan Claims Department 445 Grant Avenue, Suite 700 San Francisco, CA 94108
CCHP Provider Dispute Process
CCHP has a Provider Dispute Resolution (PDR) process that ensures provider disputes are handled in a fast, fair and cost effective manner. A provider dispute is a written notice from a provider that:
  • Challenges, appeals or requests reconsideration of a claim (including a bundled group of similar claims) that has been denied, adjusted or contested
  • Challenges a request for reimbursement for an overpayment of a claim.
  • Seeks resolution of a billing determination or other contractual dispute.
How to Submit Provider Disputes Providers must use a Provider Dispute Resolution and Appeal Request Form (PDF). You may download Instructions for Submitting Provider Disputes (PDF) or call CCHP Provider Relations at 1-415-955-8800, ext. 3214 for assistance.
Disputes can be mailed to: Chinese Community Health Plan Attention: Provider Dispute Resolution Area 445 Grant Avenue, Suite 700 San Francisco, CA 94108
Disputes can also be faxed to: 1-415-955-8815
Resolution Timeframe CCHP will resolve each provider dispute within 45 business days following receipt of the dispute, and will provide the provider with a written determination stating the reasons for the determination.
Non-Contracted Provider Dispute Resolution Process For CMS Medicare Advantage Plan Members A non-contract provider, on his or her own behalf, is permitted to file a standard appeal for a denied claim only if the non-contract provider completes a waiver of liability statement, which provides that the non-contract provider will not bill the Medicare member regardless of the outcome of the appeal. The health plan cannot undertake a review until or unless such form/documentation is obtained. Download details of the CMS Non-Contracted Provider Dispute Process (PDF). Download the Waiver of Liability Statement (PDF).
CCHP Provider Manual
You can download your very own copy of CCHP Provider Manual:
Fraud and Abuse Training
The Centers for Medicare and Medicaid Services (CMS) requires annual fraud, waste and abuse training for organizations providing health, prescription drug, or administrative services to Medicare Advantage (MA) or Prescription Drug Plan (PDP) enrollees on behalf of a health plan. Providers must be knowledgeable with the federal requirements and information regarding fraud, waste and abuse. Please take a moment to go over the provided information in the PDF file link below.
Report Provider Directory Changes and Inaccuracies
Please call, email or submit form if you find any inaccuracies with the provider information on our website. You can also use this page to report any changes in the provider’s information such as phone number, language, and location.
  • Telephone: 1-415-955-8834
  • Email: pic@cchphealthplan.com
CCHP Plan Formulary & Pharmacy
To check a CCHP plan drug list, a comprehensive formulary and pharmacy can be found below. If you have any questions, please contact Member Services.
Effective July 1, 2014, the new Prescription Drug Prior Authorization Request Form is required for non-Medicare plans. View (Section 1300.67.241) (PDF) to read the complete DMHC regulations specifying the process.

Member Services:

1-888-775-7888 (toll free)

1-415-834-2118 (local)

1-877-681-8898 (TTY)

memberservices@cchphealthplan.com

Sales Representative:

1-888-681-3888 (Medicare)

1-888-371-3060 (Individual & Family, Commercial)

sales@cchphealthplan.com

© 2019 CCHP Health Plan. All Rights Reserved.

Member Services:

1-888-775-7888 (toll free)

1-415-834-2118 (local)

1-877-681-8898 (TTY)

memberservices@cchphealthplan.com

Sales Representative:

1-888-681-3888 (Medicare)

1-888-371-3060 (Individual & Family, Commercial)

sales@cchphealthplan.com

© 2019 CCHP Health Plan. All Rights Reserved.