CCHP and Balance by CCHP are required to comply with various State and Federal laws to protect, secure, retain, and maintain the confidentiality of your sensitive and personal information. These laws include, but not limited to, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Act (HITECH), the Centers for Medicare and Medicaid Services (CMS), and the California Consumer Privacy Act (CCPA). CCHP has implemented policies and procedures to ensure that access to or use of your personal information is secure.
Policies and processes include standards on how CCHP manages access to and the utilization of identified race, ethnicity, preferred language, gender identity, and sexual orientation information collected for current or prospective health plan members. CCHP discloses its procedures for managing access to and the use of collected race, ethnicity, preferred language, gender identity, and sexual information at a minimum, at the time of data collection and on CCHP’s website Compliance Privacy page. For questions on these policies, please call the CCHP Compliant Hotline at (415) 955-8810 or email [email protected]