Novel Coronavirus | COVID-19

If you are sick with COVID-19 or think you might have COVID-19, please call ahead before visiting your doctor and keep track of your symptoms.

Novel Coronavirus


Coronaviruses are a large family of viruses that are common in many different species of animals, including camels, cattle, cats, and bats. Rarely, animal coronaviruses can infect people and then spread between people such as with MERS, SARS, and now with COVID-19.

Person-to-person spread has been reported outside China, including in the United States and other countries. The goal of the ongoing U.S. public health response is to detect new cases quickly and prevent further spread of COVID-19.


For confirmed COVID-19 infections, reported illnesses have ranged from people with little to no symptoms to people being severely ill and dying.

Symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure and can include fever, coughing, and shortness of breath.

What You Should Do:

Stay informed – CDC is updating its website daily with the latest information and advice for the public. (

Remember to take everyday preventive actions that are always recommended to prevent the spread of respiratory viruses.

  • Avoid close contact with sick people.
  • While sick, limit contact with others as much as possible.
  • Stay home if you are sick.
  • Cover your nose and mouth when you cough or sneeze. Avoid touching your eyes, nose and mouth. Germs spread this way.
  • Practice social distancing
  • Clean and disinfect surfaces and objects that may be contaminated with germs.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol.
  • Wear a face covering when shopping, taking transit, or getting healthcare.

If you are sick with COVID-19 or think you might have COVID-19, please call ahead before visiting your doctor and keep track of your symptoms. If you have a medical emergency, please call 911 or go to your nearest emergency room.

For our Individual/Family plan members and Employer group plan members, Co-pays, deductibles, or coinsurance for all medically necessary screening and testing for COVID-19 will not cost you. This includes hospital (including emergency department), urgent care visits, and provider office visits where the purpose of the visit is to be screened and/or tested for COVID-19.

Due to COVID-19, you may now sign up for health coverage directly with CCHP or through Covered California until June 30th, 2020. This Special Enrollment Period allows uninsured individuals and those who are affected by income changes, reduced hours and layoffs to apply for health coverage. For more information, please visit CCHP is here to help you choose a health insurance plan that suits your health care needs. Please call CCHP Sales Department at 1-888-371-3060 to find out how to enroll in CCHP through Covered California.

What You Should Not Do:
  • If possible, do not travel to the affected geographic areas.
  • CDC does not recommend the use of medical facemasks for the general public.
What should you do when you arrive from the affected geographic areas?

Stay home for 14 days from the time you returned home from international travel. During this 14-day period, take these steps to monitor your health and practice social distancing:

  • Take your temperature with a thermometer two times a day and monitor for fever. Also watch for cough or trouble breathing.
  • Stay home and avoid contact with others.
  • Do not go to work or school.
  • Do not take public transportation, taxis, or ride-shares.
  • Keep your distance from others (about 6 feet or 2 meters).

If you get a fever or develop a cough or difficulty breathing during this 14-day period, call your doctor or healthcare provider to tell them about your symptoms and your recent travel. They will provide further instruction about steps to take before your medical visit to help to reduce the risk that you will spread your illness to other people in the office or waiting room, if that is what has made you sick. Don’t travel while you are sick.


Click here to view the ‘Shelter in Place’ Order. For more information, please go to

San Francisco Mayor London Breed announced the city will require people to wear face coverings or masks starting midnight Friday night to help contain the spread of novel coronavirus. Effective time: April 17, 2020, 11:59 pm. Click here for more information.

Important Resources