COVID-19 Coverage Information

If you are sick with COVID-19 or think you might have COVID-19, please call ahead before visiting your doctor and keep track of your symptoms.

We've Got You Covered

COVID-19 Testing & Vaccine Coverage (Updated 12/20/2020)

CCHP is committed to ensuring that members have access to the care they need during this time of crisis and public health emergency. We wish to ensure that our members are able to readily access COVID-19 testing resources and approved vaccines when they become available.

  • CCHP will waive all member out-of-pocket costs for inpatient and outpatient services related to COVID-19 diagnostic testing through December 31, 2021. This includes out-of-pocket expenses such as co-pays and co-insurance.
  • CCHP will waive all member out-of-pocket costs for COVID-19 diagnostic testing-related items and services provided during a medical visit through December 31, 2021. For example, CCHP will pay for urgent care visits, emergency room visits, and in-person or telehealth visits that result in an order for a COVID-19 test.
  • When approved vaccines become available, CCHP will cover all of the member out-of-pocket costs for the COVID-19 vaccine and its administration through December 31, 2021. As of December 2020, information regarding vaccine access and availability are emerging. CCHP will provide continual updates.

For the latest details, please keep track of the updates on this page, or contact Member Services (1-888-775-7888 or memberservices@cchphealthplan.com).

The Latest on Vaccine Distribution

Information Updated Regularly (Last Updated 2/24/2021)

We are in Phase 1B – The State of California has issued guidelines on vaccine eligibility and distribution.
>>>See the full list of all eligibility phases

As of 2/24/2021, care providers in San Francisco and San Mateo are directly scheduling vaccine appointments for:

  • Healthcare workers
  • Long-term care patients and staff
  • Individuals 65 and older
  • Education and childcare workers
  • Emergency services workers
  • Food and agriculture workers

Vaccine supplies are currently limited in San Francisco and San Mateo county. Many locations have received little to no supply.

San Francisco County has started an alert service for COVID-19 vaccinations. We encourage our members to sign-up. Notifications will be made based on age, health status, occupation. Language options are available:

English | Chinese | Filipino | Spanish

CCHP asks members to be patient as CCHP has not received communication from the State of California about when Phase 1B will begin.

Get Answers

COVID-19 vaccines

I am a CCHP member, what will the COVID-19 vaccine cost me?

CCHP members will receive COVID-19 vaccinations at no member cost share and with no provider order.  There will be no co-payment required. Coverage will be provided for both in-network and out-of-network providers through the duration of the COVID-19 Public Health Emergency.

Where can I obtain the COVID-19 vaccine?

CCHP is currently developing a list of COVID-19 vaccine locations in San Francisco and San Mateo county for members to schedule appointments. Many local hospitals and pharmacies are anticipated to have vaccines available but have not yet published instructions on how to appointments as of 2/24/21.

Several local hospitals have begun offering sign-ups for COVID-19 vaccines, including:

Health care workers are urged to contact their employer and long-term care residents their caretaker for more information on how to get vaccinated. CVS and Walgreens are helping in the effort to vaccinate people at long-term care facilities.

Please check this page often for location updates.

When will I be eligible to receive the COVID-19 vaccine?

COVID-19 vaccine eligibility is determined by age, health condition, and occupation as defined by State of California guidelines which are grouped into phases. COVID-19 vaccine eligibility is not determined by CCHP.

We are in Phase 1B as of 2/24/21. >>>See the full list of all eligibility phases

The State of California may change eligibility phases rapidly, so please check this page for updates.

Will I be notified when I am eligible to receive the COVID-19 vaccine?

CCHP will notify members when they are available to receive the COVID-19 vaccine based on their age. Notifications will take place via mail, email, and/or phone. Members may also qualify for COVID-19 vaccines due to underlying health conditions or occupation.  Please refer to State of California guidelines on vaccine eligibility.

>>>See the full list of all eligibility phases

San Francisco County has started an alert service for COVID-19 vaccinations. We encourage our members to sign-up. Notifications will be made based on age, health status, occupation. Language options are available: English | Chinese | Filipino | Spanish.

How do I obtain the COVID-19 vaccines as part of Phase 1A?

Health care workers are urged to contact their employer and residents in long-term care facilities should contact their caretaker for more information on how to get vaccinated. CVS and Walgreens are helping in the effort to vaccinate people at long-term care facilities.

COVID-19 general information

What is COVID-19?

Coronaviruses are a large family of viruses that are common in many different species of animals, including camels, cattle, cats, and bats. Rarely, animal coronaviruses can infect people and then spread between people such as with MERS, SARS, and now with COVID-19.

Person-to-person spread has been reported outside China, including in the United States and other countries. The goal of the ongoing U.S. public health response is to detect new cases quickly and prevent the further spread of COVID-19.

What are the Symptoms of COVID-19?

COVID-19 symptoms include cough, fever or chills, shortness of breath or difficulty breathing, muscle or body aches, sore throat, a new loss of taste or smell, diarrhea, headache, new fatigue, nausea or vomiting, and congestion or runny nose.

What should I do?

Stay informed – CDC is updating its website daily with the latest information and advice for the public. (https://www.cdc.gov/coronavirus/2019-ncov/)

Remember to take everyday preventive actions that are always recommended to prevent the spread of respiratory viruses.

  • Avoid close contact with sick people.
  • While sick, limit contact with others as much as possible.
  • Stay home if you are sick.
  • Cover your nose and mouth when you cough or sneeze. Avoid touching your eyes, nose, and mouth. Germs spread this way.
  • Practice social distancing
  • Clean and disinfect surfaces and objects that may be contaminated with germs.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol.
  • Wear a face covering when shopping, taking transit or getting healthcare.

If you are sick with COVID-19 or think you might have COVID-19, please call ahead before visiting your doctor and keep track of your symptoms. If you have a medical emergency, please call 911 or go to your nearest emergency room.

For our Individual/Family plan members and Employer group plan members, Co-pays, deductibles, or coinsurance for all medically necessary screening and testing for COVID-19 will not cost you. This includes hospital (including emergency department), urgent care visits, and provider office visits where the purpose of the visit is to be screened and/or tested for COVID-19.

Due to COVID-19, you may now sign up for health coverage directly with CCHP or through Covered California until June 30th, 2020. This Special Enrollment Period allows uninsured individuals and those who are affected by income changes, reduced hours, and layoffs to apply for health coverage. For more information, please visit www.coveredca.com. CCHP is here to help you choose a health insurance plan that suits your health care needs. Please call CCHP Sales Department at 1-888-371-3060 to find out how to enroll in CCHP through Covered California.

What should I avoid doing?

  • If possible, do not travel to the affected geographic areas.
  • Avoid crowds.
  • Avoid poorly ventilated indoor spaces.

What should I do if I just return from an affected geographic area?

Stay home for 14 days from the time you returned home from international travel. During this 14-day period, take these steps to monitor your health and practice social distancing:

  • Take your temperature with a thermometer two times a day and monitor for fever. Also, watch for a cough or trouble breathing.
  • Stay home and avoid contact with others.
  • Do not go to work or school.
  • Do not take public transportation, taxis, or ride-shares.
  • Keep your distance from others (about 6 feet or 2 meters).

If you get a fever or develop a cough or difficulty breathing during this 14-day period, call your doctor or healthcare provider to tell them about your symptoms and your recent travel. They will provide further instruction about steps to take before your medical visit to help to reduce the risk that you will spread your illness to other people in the office or waiting room if that is what has made you sick. Don’t travel while you are sick.