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Your Experience with Our Member Services Matters

Apr 1, 2024Featured Articles, Stay Well

We are excited to announce a new way for you to share your valuable feedback with us!

Starting soon, you may receive a text message from 1-341-200-5813 inviting you to fill out a short survey about your recent customer service experience with our Member Services team.

Your input is extremely valuable to us as it helps us improve and provide you with the best possible care. By taking 2-3 minutes to complete the survey, you will be directly contributing to the enhancement of our member services.

Last Updated 09/16/2024

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Chinese Community Health Plan (CCHP) is a Medicare Advantage HMO plan with a Medicare contract and a California Medicaid program contract for our SNP. Enrollment in CCHP depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system. CCHP’s pharmacy network offers limited access to pharmacies with preferred cost sharing in San Francisco and San Mateo County. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including pharmacies with preferred cost sharing, please call 1-888-775-7888 (TTY 1-877-681-8898) or consult the online pharmacy directory at www.cchphealthplan.com/medicare. CCHP complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

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